shipping policy
Thank you for shopping at LP Jewels! We are dedicated to providing a seamless shopping experience and ensuring that your precious jewelry reaches you safely and promptly. Our Shipping Policy outlines the details regarding shipping, delivery, and other important information related to your order.
1. Order Processing Time
Once your order is placed and payment is confirmed, we strive to process and dispatch your order as quickly as possible. Our usual processing time is 5-7 business days. Please note that the delivery timeline may vary depending on the item(s) purchased, availability, and the delivery location.
2. Shipping Destinations
We currently ship to addresses across India and internationally. However, shipping availability for certain international locations may vary. If we do not ship to your location, we will notify you promptly after you place your order.
3. Shipping Methods & Delivery Times
Domestic Shipping (Within India):
- All domestic orders are shipped via trusted courier partners, such as DTDC, BlueDart, etc.
- Delivery time for domestic orders is generally between 5-7 business days depending on the destination.
International Shipping:
- International shipping is available for select locations.
- Delivery time for international orders generally takes between 5-7 business days, depending on customs clearance and shipping carrier delays.
- International shipping costs are calculated at checkout and depend on the weight of the order and the destination country.
4. Shipping Charges
Shipping charges are calculated based on the delivery location, weight of the package, and shipping method selected at checkout. We offer free shipping for domestic orders over ₹5000. For international orders, shipping costs will be calculated at checkout.
Please note that for international shipments, customs duties and taxes may apply depending on the destination country. These charges are the responsibility of the customer and must be paid at the time of delivery.
5. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing the tracking number and details of your shipment. You can track the status of your order using the provided tracking number via the shipping carrier’s website.
6. Shipping Delays
While we strive to ensure timely delivery, shipping delays may occur due to various factors such as:
- Adverse weather conditions
- Customs delays (for international orders)
- Holidays or high-demand periods
LP Jewels is not responsible for delays caused by the shipping carrier, customs clearance procedures, or any other unforeseen circumstances. If there is an unexpected delay, we will inform you and work towards resolving the issue as quickly as possible.
7. Lost or Damaged Packages
In the unlikely event that your order is lost or damaged during shipping, please contact us immediately at [lpjewels1@gmail.com]. We will work with the shipping carrier to resolve the issue. LP Jewels will not be responsible for lost or damaged items once the order is marked as delivered. Please ensure you provide accurate shipping details to avoid any issues with delivery.
If your package is lost or damaged during transit, we will assist in filing a claim with the shipping carrier and ensure that the issue is handled efficiently.
8. Incorrect Shipping Information
Please ensure that the shipping information provided during checkout is accurate and complete. LP Jewels will not be responsible for delays or issues resulting from incorrect or incomplete shipping details. If you realize there is an error in your shipping information, please contact us immediately at [lpjewels1@gmail.com] to update the details.
9. Packaging
At LP Jewels, we take great care in packaging your jewelry to ensure that it arrives safely and securely. All orders will be packaged in protective materials and presented in our signature jewelry boxes, ensuring your products arrive in perfect condition.
10. Customs, Duties, and Taxes (For International Orders)
For international orders, customs duties, taxes, and any additional charges are the responsibility of the customer. These charges are levied by the destination country’s customs authorities and are typically due upon delivery. LP Jewels does not control these charges, and we cannot predict what they may be.
If your order is subject to customs charges, you will be contacted by the local customs office or delivery carrier for payment. Please note that we cannot refund any customs duties or taxes paid.
11. Delivery Issues
If you experience any issues with your delivery (e.g., delays, incorrect items, or non-delivery), please contact our customer support team at [lpjewels1@gmail.com] within 7 days of receiving your order. We will work with you to resolve the issue promptly.
12. Changes to Shipping Policy
LP Jewels reserves the right to update or modify this Shipping Policy at any time. Any changes to the policy will be posted on this page, and the new version will be effective immediately upon posting. We recommend that you review this policy regularly to stay informed about our shipping practices.
If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to us at:
LP Jewels
Email: lpjewels1@gmail.com
Phone: +91 8919972793
We appreciate your trust in LP Jewels, and we look forward to delivering your jewelry with care and excellence. Thank you for choosing us !